The gutters and downspouts installed by Gutter Guys seven years ago still look new. One of the metal straps came loose after a heavy wind, and I called their office and asked them if they could give me an estimate to reattach the strap. They came out and did the work for free. I was very grateful and did not expect this courtesy after seven years. I would recommend their services. The people I talked to on the phone were very professional and friendly.